![]() We invite you to follow the instructions on the app to be able to complete the process Your transfer might also fail due to the failure to provide and upload a document and selfie to verify your identity.If it is a bank transfer - the recipient's details might be inaccurate or incomplete Please make sure they check their balance and wallet maximum limit – they may be able to increase their limit by visiting a mobile money agent or contacting the Mobile provider. The recipient's mobile money wallet may be full or unable to hold the entire amount that was being sent.Your transfer might fail due to a technical issue on our partner's end.These are the common reasons for transfer failures: ![]() When a transfer fails - you will see a notification on the app and there will also be further information once you click on the transfer which will outline the reasons for the failure. Your transfer has failed due to a technical issue/recipient's wallet issue/verification issue: Make sure that notifications from your bank’s app are enabled on your mobile phone.Download your bank's app, and check that you’re signed into your online banking account.Make sure your contact details, such as email and mobile number, are up to date with your bank.To avoid 3DS issues, you should do the following: The transaction was not authorised so no funds have been blocked. For more information, you can contact your bank or card issuer. In order to complete an online purchase, the cardholder might be asked to verify their identity by entering a unique password, an SMS code, or a temporary PIN. Your transfer could not go through the 3ds process To know the specific reason, please do contact your card issuer/ bank. There are numerous reasons why a transaction would not go through or would fail.Ī transaction might not be authorised by your bank depending on many reasons: insufficient funds, limits of card usage reached, blocked or inactive card. In Progress : Your transfer is in progress and we are working on completing it - if further information is needed - we will inform you.ĭelivered: Your recipient has now received the fundsįailed: Your transfer could not be processed and the funds will be released to your bank account 3 to 5 days after the transfer failed Please check the home screen of the app to see the current status of your transfer: Kindly remember that we cannot cancel a pending transfer. You will receive a notification directly on our application and the status of your transfer will also be updated as soon as the situation changes.Īs soon as the transfer is processed, it is automatically updated in the app. We understand that you want to be notified as soon as your transfer is completed. Rest assured that we are aware and are doing all we can to update your transfer promptly. We do our best to process your transfer as quickly as possible in the case of a technical or operational issue from our partners. To contact Airtel for further support, check their platform:, or call 100 from an Airtel mobile or 0705100100 from another line.We are sorry to hear about this, we know how important it is for you and your loved ones for your transfer to be completed on time. If they don’t have an Airtel Money wallet check the Airtel website for updated instructions on how to register:.More information about Airtel tariffs can be found here. Your recipient is not charged for receiving money, but they will be charged a withdrawal fee when withdraw the money from their Airtel Money account.Please check their website for up-to-date information. For support with registering for an MTN mobile money wallet, call 122 or 100, or email: or Whatsapp chat at: +256 772 123 100.More information about MTN tariffs can be found here. Receiving money from abroad is free of charge.Please find below some useful information to help your recipient cash out money via MTN & Airtel in Uganda: If you entered a wrong phone number, please send us an email at via your registered email address. We make it easy for you to edit any transfer details before the final payment confirmation step. Please always double-check every transaction detail before you send money. If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. We will simply charge a small percentage of the exchange rate and no additional transfer fees. You can send money to MTN or Airtel mobile wallet.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |